1. INTRODUCTION

• Participant Expectations and Workshop Objectives
• Discussion of Participant Issues
• Exercise - Characteristics Needed for a Team Leader

2. LEADERSHIP vs. MANAGEMENT

• What is Leadership
• Situational Leadership Model
• Developing Facilitative vs. Directive Behavior
• Evolution from Directive Behaviors
• Exercise - Leadership Practices Inventory Evaluation
• Reviewing and Improving Your Leadership Practices
• Discussion of Development Plan

3. TEAM LEADER RESPONSIBILITIES

• Exercise - Team Leader Responsibilities
• Discussion of Team Leader Responsibilities
• Exercise - Leader and Team Priorities
• Role in Maintaining Group Process

4. MOTIVATING THE TEAM

• Motivation, Recognition and Rewards
• Motivation Recognition and Rewards Exercise - Gaining Consensus
• Motivating Team Members Discussion
• Addressing Motivational Issues

5. MANAGING PERTSONAL STYLES OF TEAM MEMBERS

• Review of Persoanl Style Types - Myers-Briggs Model
• Discussion of Same/Different Types Working Together
• Mapping of Team Members and Identifying Potential Issues
• Exercise - Identifying Personal Style Issues Within Your Team

6. FACILITATING THE TEAM

• Probing for Information & Removing Constraints
• Giving Contructive Feedback
• Managing Behavior
• Assessing Team Effectiveness and Problems
• Addressing Dysfunctional/Disruptive Team Member Behavior
• Intervention Skills
• Discussion of Addressing Various Types of Problems

7. WORKSHOP SUMMARY

• Discussion of Open Participant Issues from Start of Workshop
• Team Leader Development Process & Tools Beyond this Workshop
• Workshop Wrap Up and Next Steps